Commitments
Policies & Guidelines
Commitment 1:
Plain language and equitable access to information
Employers commit to making policies, forms, and documents clear and easy to read, using plain language, gender-neutral wording, and only requesting essential information. Organizations will provide workplace information in accessible formats and through multiple methods where possible.
Employer Actions
Organizations should review and update policies, forms, and internal communications to remove literacy, language, and accessibility barriers. To fulfill this commitment, organizations are encouraged to:
Apply plain language standards that support clarity and readability
Align digital materials with recognized accessibility standards such as WCAG 2.2
Remove non-essential information fields from forms and documents to support privacy best practices and data minimization principles
Provide policies and workplace information in multiple accessible formats where possible
Review high-impact workplace documents to ensure language is inclusive and easy to understand
Use gender-neutral and inclusive language in organizational communications
Ensure documents are accessible across devices and compatible with assistive technologies
Evidence Requirements
To complete this commitment, organizations are asked to:
Review at least one workplace policy, form, or internal document for clarity, accessibility, and inclusive language
Implement at least two actions that improve accessibility or equitable access to workplace information, such as:
applying plain language principles
removing non-essential information fields
updating documents to use inclusive or gender-neutral language
improving document accessibility across devices or assistive technologies
providing information in alternative or accessible formats
Submit a short reflection describing actions taken and future opportunities for improvement
Evidence may include:
Updated policies, forms, or workplace documents
Plain language or accessibility review notes
Inclusive language updates
Accessibility format examples or communication materials
Reflection summary
Impact
Workplace policies are only effective when employees can easily understand them. Complex language and inaccessible formats can create barriers, especially for those with diverse literacy, language, or accessibility needs. Using plain language and accessible documentation improves clarity, reduces confusion, and helps employees understand their rights and responsibilities - supporting a more inclusive workplace where information is clear and accessible to all.
Resources & Support
Plain Language & Inclusive Communication Tools
Accessibility & Digital Accessibility Guidance
Privacy & Data Minimization Guidance
Have Questions?
We're here to help. Whether you have questions about participating in the Charter, selecting commitments, or navigating the recognition process, we'd be happy to connect.