Commitments
Policies & Guidelines
Commitment 9:
Violence, harassment, and discrimination procedures
Employers commit to implementing an accessible, trauma-responsive, and grief-informed procedure for addressing violence, harassment, and discrimination, with a system for ongoing feedback.
Employer Actions
Organizations should establish complaint procedures that prioritize safety, accessibility, fairness, and respect. To fulfill this commitment, organizations are encouraged to:
Develop complaint processes that are clear, accessible, and easy to understand.
Apply trauma-responsive and grief-informed approaches when responding to concerns.
Provide multiple reporting options that support employee safety and comfort.
Protect the confidentiality and privacy of individuals involved in complaint processes.
Prohibit retaliation against individuals who report concerns or participate in investigations.
Consider cultural sensitivity and accessibility needs throughout complaint procedures.
Train managers and investigators to respond consistently, respectfully, and in alignment with organizational policies.
Evidence Requirements
To complete this commitment, organizations are asked to:
Review or develop workplace complaint procedures related to violence, harassment, and discrimination
Implement at least two practices that support accessible, respectful, and trauma-responsive reporting processes, such as:
providing multiple reporting options
protecting confidentiality and privacy
communicating non-retaliation protections clearly
incorporating accessibility or cultural safety considerations into complaint procedures
training managers or investigators on respectful and consistent response practices
gathering employee feedback related to workplace safety and inclusion
Submit a short reflection describing actions taken and future opportunities for improvement
Evidence may include:
Complaint procedures or reporting policies
Reporting forms or communication materials
Training materials or investigation guidance documents
Workplace survey tools or feedback summaries
Reflection summary
Impact
Accessible and trauma-responsive complaint procedures ensure employees can safely report harassment, discrimination, or other workplace concerns. For organizations, these processes build trust, improve culture, and promote accountability. This commitment fosters a workplace where concerns are addressed fairly, respectfully, and transparently, supporting safety and inclusion for all.
Resources & Support
Workplace Harassment & Human Rights Guidance
Trauma-Informed & Psychological Safety Resources
Reporting & Investigation Process Resources
Have Questions?
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